Watching over the health of our employees, the representatives of our clients and the community in general, we establish the following procedures for the handling of documents and releases in our offices.

This new procedure is based on the latest customs provisions according to Memorandum 00054 of March 24 issued by DIAN.

As of March 30, 2020, Hapag-Lloyd Colombia Ltda. has decided to operate all its operations remotely from home.

The hours of attention to receive your requests for issuance and/or release via email of import charges are from Monday to Friday from 08:00 to 14:00 it.

Therefore, there will be no face-to-face Counter service in our offices. Attention is via e-mail.

First - Client must ensure that all payments are confirmed by our finance area and the payment supports sent to the email Colombia.Finance@hlag.com.

All Import customers must send an email with the complete documents exclusively, according to the port of discharge, to the following email addresses:

• Carga arribada por CTG COLOMBIACARTAGENACOUNTER@hlag.com
• Cargo arrived by BUN, SMA and BAQ ColombiaBlRelease@rednavemar.com

Clients with B/L original issued in origin must send the following documents via email: (request must be by BL)

EMAIL SUBJECT: BL # NUMBER / ARRIVAL PORT

• Name and scanned identity card of the person requesting and responsible for the process.
• In case this request comes from a person other than the B / L consignee, a copy of the power of attorney signed by the consignee must be attached - (power previously filed).
• Original B / L scanned front and back showing terms and conditions of the BL, the numbering thereof, with signature and stamp of the consignee.
• Format of letter of request completed, signed and sealed by the legal representative of the consignee, accompanied by the current chamber of commerce and the signer's ID. This format can be downloaded from our website: https://www.hapag-lloyd.com/en/offices-localinfo/latin-america/colombia.html#tab=ti-local-documents-colombia
• Completed and validated the indicated documentation, Hapag-Lloyd or its representative, as the case may be, will send the order of release (Customer Release) within 4 business hours to the email of the applicant.

Clients with B/L Issuance in Colombia: You must send the following documents via e-mail: (request must be by BL)

EMAIL SUBJECT: NUMBER OF THE BL # ARRIVAL PORT

• Name and scanned ID of who requests the procedure and who is responsible.
• In case this request comes from a person other than the B / L consignee, a copy of the power of attorney signed by the consignee must be attached - (power previously filed).
• Completed and validated the indicated documentation, Hapag-Lloyd or its representative as the case may be, will send the original digital BL and the order of release (Customer Release) within 4 business hours to the email of the applicant.

RELEASE for BL ENDORSED: You must send the following documents via e-mail: (request must be by B/L)

EMAIL SUBJECT: NUMBER OF THE B/L # ARRIVAL PORT

• Name and scanned ID of who requests the procedure and who is responsible.
• In case this request comes from a person other than the B / L consignee, a copy of the power of attorney signed by the consignee must be attached - (power previously filed).
• Attach a copy of the BL Son (if applicable).
• Endorsement ratification letter, if you do not have BL child.
• Completed and validated the indicated documentation, Hapag-Lloyd or its representative as the case may be, will send the original digital BL and the order of release (Customer Release) within 4 business hours to the email of the applicant.

The comodato agreements will continue to be down loaded from the usual website.
 

Watching over the health of our employees and the representatives of our clients, we established the following procedures for the handling of documents and emissions of export B/Ls.

As of Monday, March 30, 2020, Hapag-Lloyd Colombia Ltda. operates remotely from home.

Therefore, there will be no face-to-face Counter service in our offices, all the attention we will do via e-mail if possible. We will not issue Original B/Ls in Colombia.

Exporting companies must decide between two modalities:

• "Original B / Ls - OBL" with issuance at destination
• "Seawaybill - SWB"

In both cases, this definition must be clearly indicated in the "Shipping Instruction"

Important is that you continue to send your payment support to the address of Colombia.Finance@hlag.com
 

Due to COVID-19, GCT (eff. immediately) and Maher (eff. April 6th) terminals, in New York / New Jersey are no longer accepting hazardous declarations directly from drivers. All final hazardous documentation must be e-mailed directly to the terminal prior to container receipt:

GCT Bayonne: rcvclerk@globalterminals.com

GCT New York: ilareceiving-ny@globalterminals.com and
mrafaniello@globalterminals.com

Maher Terminal: hazdoc@maherterminals.com

The subject line of all must include the vessel name, Hapag-Lloyd shipment number and container number(s)

If you would like to find out more about the current situation, visit the COVID-19 section on our website.

Due to the effect of 21 days lockdown imposed by the Government of India to fight the coronavirus outbreak, the slowdown in the clearance of imports has resulted in terminals & CFS’ becoming congested. Congestion is resulting in reduced space to discharge imports and notably reduced availability of reefer plugs.

We are making all efforts to ensure containers discharge at the designated ports. However, if for any reason we are not able to discharge the cargo at the designated port we may need to suspend the Carriage of Goods by transshipping in a nearby port (Bill of Lading clause 18 Terms and Conditions ref). There the goods would be stored ashore or afloat and we will endeavor to forward them as soon as reasonably possible. Hapag-Lloyd shall be entitled to charge such storage costs, and additional freight.

We will make every effort to minimize the disruption of supply chains in these difficult times and have put a contingency plan to cater to such a situation. The purpose of this advisory is to keep customers informed of the situation and how we would handle your shipments, in case we come to that stage.

This notice is written without prejudice to the terms and conditions contained in the relevant underlying contracts of carriage as evidenced by Hapag-Lloyd AG’s standard Bill of Lading and/or Sea Waybill and the Hapag-Lloyd Tariff applicable thereto and/or any other applicable agreement governing the carriage of the subject cargo, as the case may be, all of which said terms and conditions continue to remain in full force and effect without any modification or waiver.
 

The situation in Oman remains the same as per the last update. Please note due to the restriction on movement imposed on the Wilayat of Mutrah, Hapag-Lloyd Agent office in Oman Mutrah and Delivery Order office in Jibroo will remain closed until further notice.

All our staff will be working from home until these restrictions are lifted and it is safe for us to resume normal Operations.

For delivery orders you can continue to send your documents on the following addresses:

• edomuscat@bhacker.com
• edosohar@bhacker.com

Original Bills of Lading should be surrendered at Sohar Office as Muskat offices are closed until further notice. No changes in process and it is business as usual.

Counter timing 8:00 hrs – 14:00 hrs ( Sunday to Thursday)

Sohar office Address

Flat No. 304, 3rd Floor
Building adjacent to Al Maha Petrol Pump
(Above Omantel office), Falaj Al Qabail, Sohar
Contact No : +968 9910 7322 (Shaiju Marath Janu)

With regards to exports Bills of Lading and Container Seals, the same can be received from our Sohar office.
 

As part of our efforts to support the Bahrain government initiative to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence we have introduced few changes in our counter processes since last week.

Counter working hours for Bahrain Hapag-Lloyd is 8:00 am – 1:00 pm.

Below are the payment options:

1. Payments
Online payments to our below bank account is the preferred mode  

As part of our efforts to support the UAE government initiative to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Since last two weeks we have changed our counter processes and kept you all updated via customer advisories.

Please note Hapag-Lloyd Dubai counter working timing

For Export OBL, Telex Release and Switch BL:

Hapag-Lloyd UAE counter will be operational to release Export Original Bills of Lading only for 2 hours daily between 11am-1pm. (Sunday to Thursday).

For Import Delivery order (OBL), only OBL drop facility:

Hapag-Lloyd UAE counter will be operational to collect OBL for import delivery order in dropbox daily between 8am-1pm. (Sunday to Thursday).

We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

For any assistance and guidance on these steps, you can reach out to the below UAE customer service team members who are ready to help you.

Note – We will not be accepting any payment at our counter office.

If you would like to find out more about the current situation, visit the COVID-19 section on our website.
 

Kuwait Government has extended the holiday for the Government and the Private sector companies until 23rd April due to the Covid-19 pandemic.

However as a part of shipping industry we are serving customer at counters.

Our counter timings at Kuwait are 07:30 Hrs – 13:00 Hrs until April 23, 2020.

For Payments:

We request customers to pay Online to our below bank accounts:

OUR BANKERS
Citibank, N.A. Kuwait,
Ahmad Tower, Arabian Gulf street,Sharq, KUWAIT.
TeI: 00965 2259 016.

Kuwaiti Dinar A/C: KWD Account: 0100140128
IBAN NO: KW28CIT10000000000000100140128
Swift Code: CITIKWKW
Favouring: Hapag-Lloyd Shipping Company, Kuwait KSCC.

USD A/C:0100140136
IBAN NO: KW06CIT10000000000000100140136
Swift Code: CITIKWKW
Favouring: Hapag-Lloyd Shipping Company, Kuwait KSCC.  

The last few weeks we have changed our counter processes in Iraq and have kept you all informed via advisory.

We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

For Delivery Order and Payments/Security deposits, please follow below guidelines.

Process to make payment and collect Delivery Order or Original Bill of Lading at BGT. Payment at BGT terminal is only available on every Tuesday and Thursday

Step 1- Customer will collect invoice from Hapag-Lloyd Basrah Office
Step 2- Customer will make payment at Umm Qasr BGT terminal in cash
Step 3- Umm Qasr BGT Terminal will confirm payment receipt to HL Basrah Office
Step 4 – Hapag-Lloyd Basrah office will release delivery order or Original Bill of Lading.

For the remaining days (Monday, Wednesday and Sunday) please make payment in Bank and submit the receipt at Hapag-Lloyd counter for delivery order

Link to local page- https://www.hapag-lloyd.com/en/offices-localinfo/middle-east-india/iraq.html

Iraq-Local Charges

Since the last two weeks we have changed our counter processes and have kept you all updated via customer advisories.

Kindly note that effective April 1, 2020, Hapag-Lloyd Qatar is not accepting cash or check payments.

To further speed up our counter processes, we would like to remind our valued customers to provide the below details while sending the mail confirming online payments:

REF./UTR NO
B/L NO.
INVOICE NO.
DATE OF TRANSFER
AMOUNT
INVOICE CUSTOMER NO.
HAPAG’S ACCOUNT NO.
B/L TYPE
REMITTER NAME

Please send the above information to the below email address for quicker response. We will confirm the payment document within 2 hours from the time sent to us and confirm receipt of the funds:

MEQATFINAR@hlag.com

Please contact the below email addresses relating to Electronic DO issuance for your shipments:
a.salari@milaha.com; hk.m@milaha.com; shaine.asokan@hlag.com; fatema.firoozi@hlag.com
 

Since last two week, our Delivery Order release process is entirely online. In continuation to the advisory dated 6th April on same subject, we would like to inform you the email ID’s where you need to send details in order to receive Delivery Order and Bill of Lading copies.

1.Process for Citi-Bank Transfer

Please be informed that the turn-around time to get a payment confirmation for Citi-Bank payment is 24 hours hence we request customers to plan payments accordingly, without a payment confirmation Hapag-Lloyd won’t be in a position to release documents

Customers should send payment details in the below format to MEMAGFINAR@hlag.com only.

REF./UTR NO
B/L NO.
INVOICE NO.
DATE OF TRANSFER
AMOUNT
INVOICE CUSTOMER NO.
HAPAG’S ACCOUNT NO.
B/L TYPE
REMITTER's NAME

Hapag-Lloyd finance will issue a payment receipt once payment is credited in Hapag-Lloyd Account.

1. OBL Delivery Order- Please arrange to drop-off the fully endorsed OBL at HL counter dropbox with Hapag-Lloyd payment receipt between 8 am to 1 PM.

2. SWB Delivery Order- Please arrange to email to RMEMAGIMPORTS@hlag.com with SWB copy, authorization letter and Hapag-Lloyd payment receipt.

3. Delivery order extension – Please share Hapag-Lloyd payment receipt with, Shamja.Muhammed@hlag.com, Anwar.Mustafa@hlag.com and Anees.Fatima@hlag.com Extension will be send to you by email.

4. For Export OBL collection, please send Hapag-Lloyd payment receipt to Norman.Santos@hlag.com. We will print and keep OBL ready for collection between 11 am to 1 PM

2. Payment via ODEX

1. Cash Payment at Noor Bank - Send the Noor Bank Deposit Receipt via Email with subject “ODeX Payment Reference number” to Email: uae.recon@odex.co
2. Online Transfer to Noor Bank - Send the Noor Bank online payment details via Email with subject “ODeX Payment Reference number” to Email: uae.recon@odex.co
Please note ODEX reference number is mandatory without ODEX reference number we will not able to track your payment and it will further delay payment confirmation process.

ODEX will process your payment and send you payment receipt via email. Once you receive payment receipt you can contact following email address

1. OBL Delivery Order- Please arrange to drop-off the fully endorsed OBL at HL counter dropbox with payment receipt issued by ODEX

2. SWB Delivery Order- Please arrange to email to RMEMAGIMPORTS@hlag.com with SWB copy, authorization letter and payment receipt issued by ODEX

3. Delivery order extension – Please share ODEX payment receipt with, Shamja.Muhammed@hlag.com, Anwar.Mustafa@hlag.com and Anees.Fatima@hlag.com Extension will be send to you by email.

4. For Export OBL collection, please send ODEX payment receipt to Norman.Santos@hlag.com. We will print and keep OBL ready for collection between 11 am to 1 PM

We request you to address emails only to specified email address; this will help us to handle your requests efficiently within agreed turn time.

The Kuwait Government has extended the holiday for the Government and the Private sector companies until 23rd April due to the Covid-19 pandemic.

However as a part of shipping industry we are serving customer at counters.

Our counter timings at Kuwait are 07:30 Hrs – 13:00 Hrs until April 23, 2020.

As currently our office land lines are out of order, do contact us on +965 22022505 if you need to speak with local office.

For Payments:

We request customers to pay Online to our below bank accounts.

OUR BANKERS
Citibank, N.A. Kuwait,
Ahmad Tower, Arabian Gulf street,Sharq, KUWAIT.
TeI: 00965 2259 016.

Kuwaiti Dinar A/C: KWD Account: 0100140128
IBAN NO: KW28CIT10000000000000100140128
Swift Code: CITIKWKW
Favouring : Hapag-Lloyd Shipping Company, Kuwait KSCC.

USD A/C:0100140136
IBAN NO: KW06CIT10000000000000100140136
Swift Code: CITIKWKW
Favouring : Hapag-Lloyd Shipping Company, Kuwait KSCC.
 

In order to ensure business continuity for our valued customers, the following changes are being implemented with immediate effect.
We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

Payments:

• Documents including Import DOs and Export BLs will only be issued after confirmed bank payments into Hapag-Lloyd Account.
• The State Bank of Pakistan has now simplified the procedure of online funds transfers. Therefore, we advise you to contact your bank for immediate online fund transfers.
• To avoid delays, customers must use online fund transfer option for obtaining BL/DO.
• In case of Pay order submission to bank, payment clearance will take at least two working days. Therefore, BLs/DOs will not be released to customers till payment confirmation from bank.
• It is mandatory that customer must mention BL / shipment / invoice number on Bank deposit slip to tally with invoiced amount and after Bank realization receipt will be created in system for issuance of DO/BL to ensure timely release of documents.
• Cheque payment will NOT be accepted.
• Payment proof in the form of scanned bank receipt for all bank payments (online/ cash) along with copy of pay order/ transfer receipt is to be emailed to following email ID: cscpak@hlag.com

Please find below the bank account details for Online Fund Transfer or Cash Payment:

Title of Account: Hapag-Lloyd Pakistan (Private) Ltd
Bank Name: HBL Pakistan
PKR account: 0786-79123300-01
IBAN No.: PK53 HABB 0007867912330001

Export BL:

• For BL release, original Form E and original Bank NOC is required.
• For shipment where customers are unable to present Form E and NOC (for EPZ, Embassy/Personal effect/Console/Afghan/Re-export), customers must submit relevant documents as per bank directives.
• Process for online BLs will be the same as in practice. All customers are encouraged to subscribe to EBL facility for OBL printing at customer premises by submitting an LOI to HL office by email for ease of business.
• For straight BLs, please opt for telex release and Seaway BL in lieu of OBLs.
• BL release will be subject to prior settlement of payment (inclusive of all charges) and submission of documentation via email to: csexppak@hlag.com
• Customers are requested to submit mandatory original documents including bank documents to our counter drop box.
• Soft copies of Remaining documents alongwith e-payment copies should be submitted via email at least 24 hours prior collection of OBL. Customers may collect OBL thereafter from counter drop box after presenting draft copy and necessary identification.
• For further queries ,contact +92-21-37133031 and +92-21-37133053

Import Delivery Orders (DO):

For DO’s

• Only original BL or original Bank Guarantee (in case release against shipping guarantee), V.29 original form for import freight payment (if freight collect at destination)
• Is required to be submitted at counter drop box at least 24 hours prior vessel arrival or delivery from port, after which e-DOs will be sent to customer’s notified email addresses.
• Customers are requested to submit soft copy of remaining documents along with e-payment details by email .Documents related to DO may please be emailed to: csiimppak@hlag.com
• In case of DO release against Seaway or Telex Release, please share endorsed BL copy with authority letter via email and EDO will be shared accordingly. NO visit required at counter.

For Refunds

• All import refund requests must be submitted via email to PAKREFUND@hlag.com , hence no visit or hard copy submission is required.
• Refunds will be disbursed only after receiving confirmation email of refund release from PAKREFUND refund desk.
• In case of BL printing at destination, customer must submit written request from consignee on letterhead, charges are applicable as per tariff.

For Manifest requests

• All manifestation requests or correction requests must be submitted to our manifest team on following IDs: Najamuddin.Shams@hlag.com & Mahmood.Hashmi@hlag.com
• Customer visit to counter is NOT required.
• For queries please contact: +92-21-37133028,+92-21-37133008,+92-21-37133022

Drop Box Collection Timings - 09.30 am- 12.30 pm (Mon-Thu) & 09.30 am- 12.00 pm (Fri).

In case of any query, feel free to get in touch with us. The management would like to request you all for your kind cooperation in these challenging times.
 

The current events associated to the coronavirus pandemic have been increasingly difficult to manage both for our customers and for Hapag-Lloyd.

As a result, an increasing number of operational limitations around the world are triggering schedule changes at a rapid pace which makes accepting bookings too far into the future unworkable given the high liklihood of changes.

In order to provide the most reliable, accurate vessel outlook to our customers and avoid repeated booking adjustments, as of May, 1st we will be limiting our booking approvals to 6 weeks out.

Hapag-Lloyd fully understands that this is an important change and we are confident the same will ensure the best offering to our customers.
 

We are continuously streamlining our booking process in order to further improve the service quality we offer to you as our valued customer.

To serve you better with faster booking response time and to maintain high levels of invoice accuracy, we request you to please provide the valid quotation or contract (rate agreement) number when placing your booking request.
This number will be used as the basis for your booking.

The valid Quotation or Contract (Rate Agreement) Number

• Should be correct and issued by us,
• Must not be expired,
• Should match the booking details such as commodity, origin & destination, container etc.
  

If the quotation or contract number is not provided or falls outside of the above criteria, the booking request will be cancelled and you will be asked to provide the correct number under a new booking request.

Once a Booking Confirmation is issued with a valid quotation, the quotation number cannot be amended/replaced by another new quotation no. under the same booking.

If your contract contains more than one routing party, the respective Marketing Routing Party (“MR”) is required which was provided with your contract details.

We kindly ask you to submit the “MR” in the specified field via your online platform in this format: MR: ABCDEF 123

If you place your booking via our Website/Online Business, there are designated fields for both your “MR” code and your quotation/contract number.
 

In view of the current COVID-19 outbreak, and the additional regulations imposed by the ports to combat congestion in the terminals, we wish to inform you of the following amendments to our import and overstay processes

It is mandatory for each shipping line to provide an evacuation plan 48hrs prior to the vessel berthing. By the deadline, all containers need to be assigned in navis.

In order to comply, we will require all release documentation including cargo dues, bill of entry, navis transporter details, necessary certificates (where applicable) and proof of payment 72hrs prior to vessel berthing.

In cases where the above information is not made available, and as TPT is attempting to block stack units to speed up evacuation, the containers will be moved to our overstay depot in order to comply.
 

We would like to give you on update on the current situation in Philippines. Due to the easing of both terminal and overall inbound operations for reefer cargo bound to the Philippines, we are pleased to advise that we are able to accept again reefer cargo to the below mentioned Philippine ports.

Transshipment can thereby only be steered via the port of Singapore.

• Manila*
• Subic Bay*
• Davao
• General Santos

*In the case of Manila and Subic, there are still some concerns regarding the inbound operations and in the event cargo has to be diverted from these ports short notice, all costs will be to the account of the cargo owner.

The terms of this Notice shall be read in conjunction with and without prejudice to Hapag-Lloyd’s Bill of Lading / Sea Waybill terms and conditions and the Hapag-Lloyd tariff applicable thereto.
 

Due to the COVID-19 situation and to follow UAE Government guidelines, social distancing is mandatory. Recently, Noor Bank has been warned by the Local Authority for the customers queued at the ATM which resulted in our decision to discontinue accepting Cash at ATM or Noor Bank branches in UAE. We apologize for the inconvenience for this situation out of our control.

Currently we are accepting payments via ODeX for online transfer only at Noor Bank.

Please find below the steps, to process the payment at Noor Bank through ODeX

Step 1 – Login to the 24*7 Invoice Download Facility (https://uae.odex.co).
Step 2 - Select the invoice by using your respective bill of lading number.
Step 3 - Select payment via Noor Bank and note down the Account Number.
Step 4 - Receive a “ODeX Payment Reference number” and click on “Confirm” Payment button.
Step 5 - Go to the netbanking option and pay on the below mentioned account.
Step 6 - Send the Noor Bank Deposit Receipt via Email/WhatsApp with subject “ODeX Payment Reference number (The Payment reference number received at Step 4)”. (Email: uae.recon@odex.com)
Step 7 - Receive payment confirmation and receipt via email.

Please note that it takes 04 Hours to get a payment confirmation from ODeX for online transfer. Please request delivery order, bill of lading or certificates once you have the payment confirmation from our ODeX team.

For any assistance and guidance on these steps, you can reach out to the below UAE customer service team members who are ready to help you.

We will not be accepting any payment at our counter office.

Contact Details:
bejoy.unni@odex.com (Mobile: 055 190 7865)
amol.ohal@hlag.com (Mobile: 056 430 0448)
 

In reference to our last advisory on Dubai payment option we would like to announce that going forward all delivery order requests are to be submitted via ODeX platform.

Below are the details:

1. How to get Registered

a. Click here – https://uae.odex.co (Open this link in any browser other than internet explorer) and click on register now button.
b. Enter Company Details, Address and users.
c. Once details are entered click Submit.
d. In case you are displayed with the message Company already exist or if you not received email form notification@odex.co with credentials, please send WhatsApp to +91 83693 83915 and +917974554536 with Company name and Email ID.
e. Login credentials will be shared on email in some time.

2. Delivery Order Request

a. Click here – https://uae.odex.co (Open this link in any browser other than internet explorer)
b. Go to Delivery Order
c. Enter the BL Number
d. Enter the Consignee Code (Remarks Column)
e. Attach the Seaway BL
f. Attach the LOI
g. Click on Submit button

3. Download Delivery Order

a. Click here – https://uae.odex.co (Open this link in any browser other than internet explorer)
b. Go to “View DO” option
c. Select the BL number and click view
d. On view screen click attachment to download Delivery order

**Note delivery order will be uploaded only after payment confirmation. It can take 3-4 hours to release delivery order once delivery order is requested with all relevant details.

4. Mandatory Documents for Delivery Order Release to upload on ODeX.
 

The situation in Oman remains the same as per the last update. Please note due to the restriction on movement imposed on the Wilayat of Mutrah, Hapag-Lloyd Agent office in Oman Mutrah and Delivery Order office in Jibroo will remain closed until further notice.

All our staff will be working from home until these restrictions are lifted and it is safe for us to resume normal Operations.

The Lockdown in Oman has been extended until May 8, 2020.

For delivery orders you can continue to send your documents on the following addresses:

● edomuscat@bhacker.com

● edosohar@bhacker.com

Original Bills of Lading should be surrendered at Sohar Office as Muskat offices are closed until further notice. No changes in process and it is business as usual.to Thursday)

Sohar office Address

Flat No. 304, 3rd Floor
Building adjacent to Al Maha Petrol Pump
(Above Omantel office), Falaj Al Qabail, Sohar
Contact No : +968 9910 7322 (Shaiju Marath Janu)

With regards to exports Bills of Lading and Container Seals, the same can be received from our Sohar office.