As part of our efforts to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence, we are introducing a few changes in our counter processes effective immediately and until further notice. With these changes, our intention is to comply with government guidelines and to ensure business continuity for our valued customers.

For Export OBL, Telex Release and Switch BL:

Hapag-Lloyd UAE counter will be operational to release Export Original Bills of
lading only for 2 hours daily between 1pm-3pm. (Sunday to Thursday).

All export request Switch BL, telex release and release of Original BL will be handled during
this time only.

Please refer to the payment options mentioned below and approach counter with proof of
payment so that we can issue original BL at counter.

We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

For Delivery Order and Payment options please follow below guidelines.

A. For Seaway Bill of Lading (SWB) based Delivery Order
Please arrange to send following documents on below given email addresses RMEMAGIMPORTS@Hlag.com

Documents List:

1. Hapag-Lloyd LOI on consignee letter head duly stamped and signed
2. Copy of the SWB
3. Online Payment reference copy/details.

B. For Original BL based Delivery Order

• Please send your payment reference copy/details on RMEUAEIMP@hlag.com
• We will confirm to you on receipt of payment.
• Once you received payment confirmation, please arrange to drop fully endorsed OBL at the counter drop box along with payment confirmation email.

For both above cases, we will arrange to send your delivery order via email within 4 working hours.

All Payments should be made online to Hapag Lloyd Account or through ODeX payment (Noor Bank) options as per below.

Payment options:

A. Hapag-Lloyd Online Account details

Online payments to our below bank accounts is the preferred mode.
Bank details as follows for your easy reference:
 

As part of our efforts to control the COVID-19 situation and to follow Local Government restrictions due to health curfew at Basrah, we have alternative solutions to collect payment at Umm Qasr BGT terminal as all banks are closed in Basrah.

We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

For Delivery Order and Payments/Security deposits, please follow below guidelines.

Process to make payment and collect Delivery Order or Original Bill of Lading

Step 1- Customer will collect invoice from Hapag-Lloyd Basrah Office
Step 2- Customer will make payment at Umm Qasr BGT terminal in cash
Step 3- Umm Qasr BGT Terminal will confirm payment receipt to HL Basrah Office
Step 4 – HL Basrah office will release delivery order or Original Bill of Lading.

Link to local page

IRAQ-Local Charges

We are writing to update you on our response to the COVID-19 outbreak impacting Hapag-Lloyd operations in North Europe.

Despite the challenging circumstances, we can thankfully report that our employees across North Europe are safe and sound, our vessels are operating as usual, and our service portfolio remains unaffected. Although the majority of our staff members are now working from home, you will still be able to reach your contact persons as usual via email and/or telephone. Please use group mailboxes where possible. Our management teams across the countries are closely monitoring local developments, taking all actions deemed necessary to prevent the further spread of COVID-19, and heeding the recommendations of local health authorities.

We have taken the following measures to keep providing an uninterrupted service for you and to minimize the impact of COVID-19 on your operations:

1. You can do all your transactions digitally – from placing a booking to sending a shipping instruction or using our Hapag-Lloyd Navigator to monitor your shipments. Everything is just one click away!
2. We are able to offer you instant quotations on Quick Quotes 24/7. Those rates are customized per customer, so you don’t have to worry about getting your best rate.
3. Even though your sales counterpart will not be able to visit you in person, we will continue to stay close to you via phone and where possible even via video chat.
4. Our teams are fully operational with staff working remotely through laptops and headsets. To make life easier for our employees, we encourage you to send emails instead of phone calls whenever you can.
5. Counters continue to be operational - where allowed by the local government.

Furthermore, we are kindly asking you to review the possibility of covering your shipments by Sea-Waybill instead of Original Bills of Lading, if legally and commercially acceptable. For the surrender of Original Bills of Lading prior to container release at destination, please contact your local office for detailed guidance, they are happy to assist you. Please also consider electronic payment channels to avoid physical contact needs.

For Export, Import and Counter Opening details please refer to the local letter of the respective office.

Due to the current situation in relation to COVID-19, we feel that it is our responsibility to protect our staff and you as our customers, in line with Government advice our office is now closed with staff working from home. Contact can continue to be made via normal email addresses or phone numbers.

In order to continue to offer you an adequate service, we have the following information and recommendations for you:

EXPORT

• Whenever possible we kindly ask you to change your MTD type to Sea Waybill
• In case you require an original bill of lading, we offer you following options:
• Print your original bill of lading at the POD (destination print)
• Switch to Telex-Release, subject to destination acceptance
• We deliver your original bill of lading by post. Please note for this service we are expecting a slight delay during the delivery due to the current situation.
• In the event of our access to the building being revoked we will have to withdraw this service.
  

IMPORT

• Whenever possible please let the full set of original bills of lading be surrendered at the export office and ask for a telex release
• Where surrender in Ireland is required, please make contact with Groupmailbox.importdept@hlag.com for instructions where bills can be delivered.

We also kindly ask you to use our online business for ‘rate of exchange’ / vessel arrival dates
Please also submit any oncarriage or release request via email to the normal respective group mailbox

SALES TEAM
For your business enquiries our Sales team is contactable as normal through the usual channels. However for instant online quotations and bookings, please use our Quick Quotes platform by clicking on the following link:
https://www.hapag-lloyd.com/en/online-business/quotation/quick-quotes.html

OFFICE OPENING
Effective March 23, 2020 our office is closed with staff working from home, this will be reviewed in line with Governmental guidelines.

This measure applies equally to the protection of both us and your staff / courier service.

We thank you for your cooperation.
 

Due to the current situation in relation to COVID-19, we feel that it is our responsibility to protect our staff and you as our customers, in line with Governmental requirements all UK offices are now closed with staff working from home. Contact can continue to be made via normal email addresses or phone numbers.

In order to continue to offer you an adequate service, we have the following information and recommendations for you:

EXPORT

• Whenever possible we kindly ask you to change your MTD type to Sea Waybill
• In case you require an original bill of lading, we offer you following options:
• Print your original bill of lading at the POD (destination print)
• Switch to Telex-Release, subject to destination acceptance
• We deliver your original bill of lading by post. For this service we are expecting a slight delay during the delivery due to the current situation.
  

IMPORT

• Whenever possible please let the full set of original bills of lading be surrendered at the export office and ask for a telex release
• Where surrender in the UK is required, please surrender original bills via post to the normal Hapag – Lloyd Barking address for the attention of the CS Import department.
• We also kindly ask you to use our online business for ‘rate of exchange’ / vessel arrival dates
  
• Please also submit any oncarriage or release request via email to the normal respective group mailbox

SALES TEAM
For your business enquiries our Sales team is contactable as normal through the usual channels. However for instant online quotations and bookings, please use our Quick Quotes platform by clicking on the following link:
https://www.hapag-lloyd.com/en/online-business/quotation/quick-quotes.html

OFFICE OPENING
Effective March 23, 2020 all UK offices are closed with staff working from home, this will be reviewed in line with Governmental guidelines.

This measure applies equally to the protection of both us and your staff / courier service.
We thank you for your cooperation.
 

As part of our efforts to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence, it has been decided that all offices of Hapag-Lloyd Pakistan will remain closed, including the counters, for 15 days effective March 24, 2020.
With these changes, our intention is to comply with government guidelines and to ensure business continuity for our valued customers.

In order to ensure business continuity, the following changes are being implemented with immediate effect. We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

Payments:

All payments including cheque/pay order are to be submitted directly to the bank, a proof of payment in form of bank slip (with relevant invoice)is to be emailed to following email ID:
cscpak@hlag.com
For online Funds transfer, please find below the bank account details:

Title of Account: Hapag-Lloyd Pakistan (Private) Ltd
Bank Name: HBL Pakistan
PKR account: 0786-79123300-01
IBAN No.: PK53 HABB 0007867912330001

Export BL:

1. We request valued customers to subscribe to online BL printing facility by submitting LOI as already advised by the Area Office.
2. Process for online BLs will be the same as in practice.
3. For straight BLs, please opt for telex release and Seaway BL in lieu of OBLs.

BL release will be subject to prior settlement of payment (inclusive of all charges) and submission of documentation via email to: csexppak@hlag.com
Or Call:
(+92 21 37133053)
(+92 21 37133031)

Customers are requested to submit original documents including bank documents to our counter drop box. e-document and e-payment submission via email is to be ensured at least 24 hours prior collection of OBL. Customers may collect OBL thereafter from counter drop box after presenting draft copy and necessary identification.

Import DO:

1. In case of SWB, customers are required to submit e-documents along with e-payment details and e-DOs will be sent accordingly to their notified email addresses.
2. In case of original bank guarantee and OBL, customers must submit these documents to counter drop box at least 24 hours prior vessel arrival or delivery from port, after which e-DOs will be sent to their notified email addresses.

Documents related to DO may please be emailed to: csiimppak@hlag.com
Or Call:
(+92 21 37133028 )
(+92 21 37133008)
(+92 21 37133022)

In case of any query , feel free to get in touch with us.

Due to the latest reports of COVID-19 cases in Guatemala and with the purpose of safeguarding the health of our personnel and our customers, we are implementing new procedures and office openings. These will be effective with immediate effect and until further notice, as follows:

Guatemala Office Schedule

• Closed. General attention hours: from 8.00 a.m. to 6.00 p.m. only remotely (via email and telephone)
• Port office (OMARSA) attention hours: Monday to Friday, 7.00 a.m. to 12.00 p.m. – 13.00 p.m. to 15.00 p.m. Saturday, 8.00 a.m. to 12.00 p.m.
• Delivery of Bill of Ladings / Sea Waybill documents: a copy will be sent to you electronically if printing was requested in Guatemala
• Shipment release, carrier haulage request, and empty container release: please send scanned original Bill of Lading, release letter and letter of indemnity to guatemala.import@hlag.com.
• Payments: please send to pagosgt@hlag.com

Due to the current situation in relation to COVID-19, we feel that it is our responsibility to protect our staff and you as our customers. For this reason the majority of our staff is working from home as you have noticed for the last two weeks.
In order to continue to offer you an adequate service, we have the following information and recommendations for you:

COMMUNICATION
Our office numbers are transferred to the mobile phones of our staff. This could mean lines are being occupied while trying to contact us. Normally your phone call is being relayed to a colleague or to the operator. Within this set up this is unfortunately not possible. For this reason we kindly ask you to try to contact us by phone some moments later. But actually would urgently request you to avoid phone contact as much as possible, but reaching out by mail. Also please do not send reminders, your mail has been received and will be work on asap. This manner of less communication will have a positive effect on the response times of the initial e-mail request made.

For Customer Service, please use the following e-mail addresses:
For Belgium: service.belgium@hlag.com
For The Netherlands: service.netherlands@hlag.com

For our other departments please use your usual e-mail contacts as well.
In case of required escalations, please do not hesitate to contact our local management.

EXPORT DOCUMENTATION - recommendation

• Whenever possible we kindly ask you to change your original b/l into a Sea Waybill
• In case you require an original bill of lading, we offer you following options:
• Print your original bill of lading at the POD (destination print)
• Switch to Telex-Release, subject to destination acceptance
• Request remote bl printing at your location (not instantly feasible, please reach out to our local sales or documentation team for set up)

IMPORT DOCUMENTATION - recommendation

• Whenever possible please let the full set of original bills of lading be surrendered at the export office and ask for a telex release
• Whenever possible please arrange the usage of a Seaway Bill instead of an original bs/l
• We also kindly ask you to use our online business for shipment and/or vessel information to avoid unnecessary communication and therefore any delay in handling your import request
  

LET’S GO DIGITAL

To make your life easier and to get things done with more speed and less complexity we would like to draw your attention to our unique digital self-service solutions, which you can easily access, from wherever you are located.
Get a quote easily via our QuickQuotes; request a booking and receive a booking confirmation via our Web Booking; download seaway bills and get your invoices digitally with our Online Business tools; get an overview of all your shipments via our unique Hapag-Lloyd Navigator; and buy additional products as Shipping Guarantee and Free time packages directly on our online channels.
Additional information is available on our website www.hapag-lloyd.com - where you will also find a COVID-19 info page with daily status updates.
Let’s go digital - and make your life easier with our various digital solutions customized to your needs. Whatever we can do to assist you - let us know. We are looking forward to meeting and serving you online - either via self-service or through our home office. And admittedly: we can’t wait to see you again in person when this unprecedented crisis will be history.

ACCOUNTS RECEIVABLE

- All un-disputed invoices should be paid within agreed payment terms
- Disputes, which are not reported within 14 days, should be paid within agreed payment terms and the disputes will be handled afterwards.

In case you do not fulfill to this obligation, we will be forced to immediately revoke your credit terms and all cargo and/or documents will be released Cash Against Documents. On top of that we will no longer accept any overdues on your account(s) from now on or this will lead to the same consequences.

COUNTER OPENING

Our counter will be adjusted with immediate effect, being:
- AM: office open between 10h00-11h00
- PM: office open between 14h00-15h00
Please be aware that our staff availability at the office is very little, so we kindly request you to avoid physical attendance as less as possible.

We thank you for your kind cooperation.
On behalf of our complete Benelux team, we do wish you and your loved ones all the best in good health during this uncommon period in our lives.
 

In view of the recent outbreak of COVID-19, the Government of India has implemented several measures to ensure the safety of the population, which includes a nationwide lockdown. We are closely monitoring the situation, and adapting our operating procedures to be in line with this dynamic situation.

We understand that this lockdown has a cascading effect on the timely handling of import and export containers and respective clearance processes, and as your trusted partner during this time of crisis; we shall extend the freetime as follows:

• Any container accruing detention for the period from March 22, 2020 until April 14, 2020 (both days inclusive) will be exempt from detention. This pertains ONLY to carrier equipment detention.

Conditions apply as follows:

• This applies ONLY to cargo discharged (import) and empties picked up for export, post and inclusive of March 22, 2020
• This applies ONLY to cargo cleared and waiver requested within April

This is a manual process and will not reflect automatically in the invoice. In case you are eligible for a waiver, please send us a waiver request on RMEMINIMPORTS@hlag.com

Below is an example, which demonstrate how this will work:

Example: If a container discharged on March 23, 2020 having 7 days contractual free time.
As per the revised guidelines, the days from March 30, 2020 until April 14, 2020 are eligible for waiver of detention for that period. Detention charges will be applicable from April 15, 2020.

We urge you to arrange the timely movement of your import and export containers to minimize the potential costs as well as to ease the congestion and capacity issues that could take place at various ICD’s, CFS’ and terminals.

In the wake of the coronavirus outbreak, we are passing along instructions received from Master Marine who announces a Digitech Platform, otherwise known as MMD3 portal, where CHA’s and Shippers can submit Shipping Bill data online. This will help in reducing the risk of spreading the coronavirus while maximizing the health of our business. All necessary safety measures have been deployed at technical support level to ensure minimum inconvenience to customers.

This portal allows you to enter your Shipping Bill data and upload such documents digitally within the MMD3 portal in the convenience of your office or home. This replaces the need to physically hand over a hard copy document as previously required. Shipping Bills would simply be scanned in PDF/JPEG format and uploaded. The quality of the document image should be proper for verification.

CHA/shipper can register with MMD3 using below link.

http://mmd3.mastergroups.com/

For your convenience we are attaching the detailed steps to upload your “eSB” in the MMD portal.

First, you must register and obtain an active account and secure log in credentials by using KYC Registration (24 hours). The KYC process is also attached for clarity.

The MMS team has set customer support to assist the customers to logon to the MMD3 portal. Below are the details.
Shrikant Deshmukh: 9167731370
Suyesh Shirole: 9987139529
Shrikant Dharpawar: 8655225721

EMAIL ID: MMD3@MASTERGROUPS.COM

Alternatively, you can also reach out to our India Toll Free Number
1-800-200-1258 for assistance.

For the time being and until the time users are registered with MMS, any customer can send scanned documents to the below listed email id’s:
NHAVA SHEVA: mmd3nxv@mastergroups.com
MUNDRA: mmd3mdr@mastergroups.com

1. The Subject line to be mentioned as “HAPAG LLOYD NHAVA SHEVA LOCAL/ICD ” followed with the vessel details. The Line name and Location and LOCAL or ICD are a mandate.

2. The customer also needs to provide the attached completed excel sheet for MMS to enter in the required details in the system.

3. After approval of the documents, MMS will update EGM immediately on Liner Email ID or on the portal so that Liner can download and submit to the Customs Dept.

If you would like to find out more about the current situation, visit the COVID-19 section on our website.

We would like to give you an update on the current situation in Manila. Due to lock-down that has been imposed in the Philippines as a result of the Covid 19 outbreak, this has led to operational restrictions for reefer cargo bound to Manila due to lack of reefer plugs.

Unfortunately, due to the aforementioned all related inbound operations as well as container pickup activities have been severely impacted and as a result reefer plugs are totally utilized. We anticipate that this situation, which is beyond Hapag-Lloyd’s control, will continue for the upcoming weeks.

Given the above situation, we can offer the following options related to your cargo:

(1) Amend delivery to Subic Bay or Batangas where consignee’s can take delivery Or,
(2) Divert your reefer containers to another port / destination Or,
(3) Return your reefer containers back to origin

Please note that for all options, all additional costs, risks and liabilities related to the storage or movement of the cargo after discharge will be for the account of the cargo owner.

We kindly ask for you to provide us with written confirmation of your preferred choice for taking delivery of the cargo at your earliest convenience in order for us to initiate the necessary arrangements.

We regret the inconvenience that these circumstances may cause.

The terms of this Notice shall be read in conjunction with and without prejudice to Hapag-Lloyd’s Bill of Lading / Sea Waybill terms and conditions and the Hapag-Lloyd tariff applicable thereto.
 

Due to suspension of Out of Gauge (OOG) / Breakbulk handling at Lagos ports in both Apapa and Tin Can, we will stop accepting / loading OOG shipments effective immediately.

As for already en-route shipments an automated update will be shared on how your shipments will be delivered.

We are currently looking for alternatives to assist in getting your oversized cargo to Lagos and further developments will be shared when available.
 

As per Executive Order that declares precautionary measures in light of the spread of COVID-19, our employees are not attending our offices during the established quarantine time. However, we have taken the necessary measures to ensure that our services will continue as usual for our customers. All our staff members are currently working remotely from home.

Please note that Port Terminals, Container Depots, Inland Transporters and other essential logistics supplier are not affected by this resolution and are operating normally.

For general enquiries, please do not hesitate to contact our Customer Service Departments via email to the usual contacts as listed below:

Email group mailboxes:

Customer Service Bookings:
Ecuador.Bookings@hlag.com

Customer Service Documentation:
DocumentationEcuador@hlag.com

Customer Service Imports
ecuador_import@hlag.com

We urge you to make use of our digital channels whenever possible to access information instantly at any time (https://www.hapag-lloyd.com, Hapag-Lloyd Navigator, Hapag-Lloyd app for smartphones).

Hapag-Lloyd is fully cooperating with the authorities’ efforts to face this national emergency and at the same time supporting our customers in order to minimize the potential impact in the supply chain.
 

Due to the restriction on movement imposed on the Wilayat of Mutrah, Hapag-Lloyd Agent office in Oman Mutrah and Delivery Order office in Jibroo will remain closed until further notice. All our staff will be working from home until these restrictions are lifted and it is safe for us to resume normal Operations.

For delivery orders you can continue to send your documents on the following addresses:

● edomuscat@bhacker.com

● edosohar@bhacker.com

Original Bills of Lading should be surrendered at Sohar Office. No changes in process and it is business as usual.

Sohar office Address:

Flat No. 304, 3rd Floor
Building adjacent to Al Maha Petrol Pump
(Above Omantel office), Falaj Al Qabail, Sohar
Contact No : +968 9910 7322 (Shaiju Marath Janu)

With regards to exports Bills of Lading and Container Seals, the same can be received from our
Sohar office.

Please bear with us during these difficult times as we continue to try to provide you with our best services while at the same time protect you and our staff.
 

As part of our efforts to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence, we are introducing a few changes in our counter processes effective immediately and until further notice. With these changes, our intention is to comply with government guidelines and to ensure business continuity for our valued customers.

We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

1. For SeaWay Bill of Lading (SWB) based Delivery Order
Please arrange to send the following documents on below given email addresses:

Documents List:
1. Hapag-Lloyd LOI on consignee letter head duly stamped and signed
2. Copy of the SWB
3. Online Payment Confirmation from your Bank

For above case, we will arrange to send your delivery order via email within 2-3
working hours.

2. Payments
Online payments to our below bank account is the preferred mode
 

To ensure high quality and smooth transmission of security data to US Customs, we deem it necessary to remind you of the following requirement.

For US Customs to accept the consignee and notify data, it must be transmitted in a structured way for imports to USA Ports of Discharge

Company name
Street name
City, State, Zip code

In the cases where you need to use: “on behalf of” / Care of / etc. Please submit in this format:

ABC Company Inc.
123 Main Street, Room 123
Springfield, MO 12345
Acting on behalf of shipper:
XYZ Company Limited

Other formats not meeting the above criteria may cause delay in custom’s acceptance and your cargo may not be permitted to load the intended vessel. Any costs / charges for delay will be for the account of the merchant.
 

Hapag-Lloyd Finland will enhance documentation procedures to ensure that all necessary requirements are fulfilled.
In order to cope with customs regulations in transshipment ports and to avoid possible fines due to missing import manifest data we’ll implement a "No doc - No load" policy effective April 15, 2020.

This would mean that shipments with missing following information at time of documentation cut-off will not be loaded.
Required details to meet documentation requirements are:

• Shipper
• Consignee
• Place of receipt
• Port of loading
• Port of discharge
• Vessel name
• Container no.
• Seal no.
• Number and kind of packages
• Description of goods
• Marks and Nos. – in case of un-containerized cargo
   

As per previously shared news March 26, 2020, our Hapag-Lloyd team in Buenos Aires is working remotely in order to avoid infections and guarantee the safety of all people involved.

In order to not affect the cargo release process, it was granted an special authorization to open the office to surrender Original Bill of Landing, which means that counter activities are now working normally.

We will endeavor to respond to your inquiry as fast as we can and maintain our first class service.

In these challenging times, we would like to encourage you to make use of our digital solutions such as Quick Quotes and the Hapag-Lloyd Navigator Dashboard.
 

Since last week, our Delivery Order release process is entirely online. We are now introducing further
improvements to our counter processes effective April 5, 2020 to speed up this process! At the same time we will discontinue accepting cash and check at Citi-Bank Branches in Dubai upon their request due to overcrowding.

Credit Customers: We hereby request you to continue payments through Citi-Bank online banking.

Non-Credit Customers: We have worked out alternate solutions to quickly confirm the receipt of payments and turn around your documents.

Please find below the steps, to process the payment at Noor Bank through ODeX. ODeX is fully integrated with Hapag-Lloyd’s systems and data is therefore real time.

Option for cash payments: Timelines to Release Documents 3 Hours

Step 1 – Login to the 24*7 Invoice Download Facility (https://uae.odex.co).
Step 2 - Select the invoice by using your respective bill of lading number.
Step 3 - Select payment via Noor Bank and note down the Account Number.
Step 4 - Receive “ODeX Payment Reference number” and click on “Confirm” Payment button.
Step 5 - Go to any nearest Noor Bank ATM and deposit the Cash as per the Invoice.
Step 6 - Send the Noor Bank Deposit Receipt via Email/WhatsApp with subject “ODeX Payment Reference number (The Payment reference number received at Step 4)”. (Email: uae.recon@odex.co)
Step 7 - Receive payment confirmation and receipt via email.

Options for online payment: Timelines to Release Documents 6 Hours

Step 1 – Login to the 24/7 Invoice Download Facility (https://uae.odex.co).
Step 2 - Select the invoice by using your respective bill of lading number.
Step 3 - Select payment via Noor Bank and note down the Account Number.
Step 4 - Receive “ODeX Payment Reference number” and click on “Confirm” Payment button.
Step 5 - Go to the net banking option and pay on-line.
Step 6 - Send the Noor Bank online payment details via Email/WhatsApp with subject “ODeX Payment Reference number (The Payment reference number received at Step 4)”. (Email: uae.recon@odex.co)
Step 7 - Receive payment confirmation and receipt via email.

Please make sure you have an active ODeX login before making the payment at Noor Bank option. If payment reference is not been generated, before making payment, we will not be able to confirm payment receipt.

For Export OBL, Telex Release and Switch BL:

Hapag-Lloyd UAE counter will be operational to release Export Original Bills of Lading only for 2 hours daily between 1pm-3pm. (Sunday to Thursday).

We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

For any assistance and guidance on these steps, you can reach out to the below UAE customer service team members who are ready to help you.

Note – We will not be accepting any payment at our counter office.

Contact Details:
bejoy.unni@odex.co (Mobile: 055 190 7865)
amol.ohal@hlag.com (Mobile: 056 430 0448)
 

Please note that in line with the direction given by the Singapore Government in relation to the Covid-19 restrictions. Our Singapore office will be closed to all staff members and customers with effect from Tuesday April 7, 2020.

We are currently making arrangements to have printers moved off-site to allow for B/L’s to be printed.

For those clients who normally pick up their B/L from the Hapag Lloyd office you will need to advise Customer Service Documenation where these B/L are to be couriered out to.

For any assistance please contact your local customer service representative

If you would like to find out more about the current situation, visit the COVID-19 section on our website.