This is to update you that Kuwait Government has extended official holidays up to May 28th and work to resume on Sunday, May 31st. The partial curfew is also extended from 4.00 pm until 8.00 am the next day.
In compliance with the Government decision and in observance of the Holy Month of Ramadan, the working hours for the employees whose work requires them to be available in the office, shall be as follows :
From 9.00 am to 1.30 pm
For Payments:
We request customers to pay Online to our below bank accounts.
OUR BANKERS
Citibank, N.A. Kuwait,
Ahmad Tower, Arabian Gulf street,Sharq, KUWAIT.
TeI: 00965 2259 016.
It is our constant endeavor to provide you with a high quality of service and to answer your queries as fast as possible.
In order to action timely responses, we would like to re-iterate the contact information for our Import department.
Since the COVID-19 lockdown conditions, we have initiated our Business Continuity Management Plan while we are working outside of our usual office locations.
Since this time, we are receiving a substantial increase in telephone and email volumes.
Your emails are important to us and we strive to give every email the timely response it deserves.
To help us keep up with the current demand, we ask that you please keep the below in mind;
Please send your emails to the correct email address basis the nature of your query.
Please avoid adding multiple email addresses in copy.
Please avoid sending reminder emails or calling if within the same 24 hour period, as this would lead to a delay in our overall responsiveness.
We know that these are challenging times for everyone and we appreciate your patience and your kind cooperation.
Senegal, Africa remains one of Hapag-Lloyd’s most important markets and it is our constant endeavor to provide you with high quality of service.
To further improve communication with local Hapag-Lloyd offices in Senegal, we would like to provide you with our updated contact details as outlined below.
Effective April 27, 2020, we kindly request you to use the below contact details to get in touch with us.
For enquiries and follow up on Shipping Instructions Email Address
WAFCSD@HLAG.COM
For enquiries and follow up on Draft Corrections, BL Amendments and Draft Approval Email Address
DOC.SN@csd.hlag.com
For enquiries on Arrival Notification Email Address
SECSI@HLAG.COM
For enquiries on import Delivery Order, Container Return, Import Manifest, Import Query, Import Invoice Disputes, etc Email Address Continue to contact the local agent
Further to our last advisory on Iraq Counter Update, please note that our Basrah counter is now open on working days, Sunday through Thursday.
We have discontinued collecting payments at BGT terminal until further notice. Payments should be made via bank transaction and the deposit slip provided to the counter only.
We heard your feedback and we are glad to announce that you can now also pay in any Lulu exchange counter across UAE up to AED 20000 cash.
Please follow the below instructions to make your payment:
A. Please find below the steps, to process the payment at Lulu Exchange via ODeX
Step 1 – Login to the 24*7 Invoice Download Facility (https://uae.odex.co). Step 2 - Select the invoice by using your respective bill of lading number. Step 3 - Select payment via Exchange and note down the Account Number. Step 4 - Receive a “ODeX Payment Reference number” and click on “Confirm” Payment button. Step 5 - Go to the Lulu Exchange and pay on the mentioned account. Step 6 - Send the Lulu Exchange Receipt via Email with subject “ODeX Payment Reference number (The Payment reference number received at Step 4)”. (Email:
uae.recon@odex.com) Step 7 - Receive payment confirmation and receipt via email.
Note it takes 2-3 Hours to get a payment confirmation from ODeX. Please request delivery order and Bill of lading or Certificates once you have the payment confirmation from ODeX team. Without a ODeX reference number Lulu exchange won’t accept payment.
The maximum limit is AED 20000 per transaction at Lulu Exchange and only cash is accepted.
For any assistance and guidance on these steps, you can reach out to the below UAE customer service team members who are ready to help you.
Note – We will not be accepting any payment at our counter office.
In line with the “Vision 2030” project embarked on by the Authorities in the Kingdom of Saudi Arabia and as part of our commitment to provide quality service to our valued customers,
we are making changes to our current booking validity process in Saudi Arabia.
In order for you to better plan your logistics timely, the following changes will be effective as of June 1, 2020:
Booking validity will be based on the Estimated Time of Arrival (ETA) of the booked vessel and CRO validity would expire 8 days prior ETA ie. ETA minus 8 days
Any booking for which empties are not fully collected 8 days prior ETA ie. ETA minus 8 days will be cancelled automatically leading to placement of new booking(s)
We take this opportunity to remind our valued customers of the established cut-off dates for other booking activity as follows:
Shipping Instructions and VGM Cut off = ETA minus 8 days
Full Container Gate In Cut off at port = ETA minus 4 days
Customs Clearance (Final Bayan) = ETA minus 3 days
Empty Container Return without utilization for exports will incur zero free days on empties collected for Exports
The Supreme Committee decided yesterday to continue the Muscat Governorate lockdown till 10 pm of Friday, May 29, 2020 due to the persistent proliferation of coronavirus in some areas, and to protect all members of society from infection.
All our staff will be working from home until these restrictions are lifted and it is safe for us to resume normal Operations.
For delivery orders you can continue to send your documents on the following addresses:
Original Bills of Lading should be surrendered at Sohar Office as Muskat offices are closed until further notice. No changes in process and it is business as usual.
Sohar office Address
Flat No. 304, 3rd Floor Building adjacent to Al Maha Petrol Pump (Above Omantel office), Falaj Al Qabail, Sohar Contact No : +968 9910 7322 (Shaiju Marath Janu)
With regards to exports Bills of Lading and Container Seals, the same can be received from our Sohar office.
Please bear with us during these difficult times as we continue to try to provide you with our best services while at the same time protect you, our staff, and our Country.
To serve you quicker and better in the last 2 months, we have been introducing payment channels and a delivery order request platform to promote digitization. We would like to announce that effective 17th May 2020 all delivery order request to be submitted via ODeX platform only.
Below are the details.
1. How to get Registered
a. Click here – https://uae.odex.co (Open this link in any browser other than internet explorer) and click on register now button.
b. Enter Company Details, Address and users.
c. Once details are entered click Submit.
d. In case you are displayed with the message Company already exist or if you not received email form notification@odex.co with credentials, please send WhatsApp to +91 83693 83915 and +917974554536 with Company name and Email ID.
e. Login credentials will be shared on email in some time.
2. Delivery Order Request
a. Click here – https://uae.odex.co (Open this link in any browser other than internet explorer)
b. Go to Delivery Order
c. Enter the BL Number
d. Enter the Consignee Code (Remarks Column)
e. Attach the Seaway BL
f. Attach the LOI
g. Click on Submit button
3. Download Delivery Order
a. Click here – https://uae.odex.co (Open this link in any browser other than internet explorer)
b. Go to “View DO” option
c. Select the BL number and click view
d. On view screen click attachment to download Delivery order
**Note delivery order will be uploaded only after payment confirmation. It can take 3-4 hours to release delivery order once delivery order is requested with all relevant details.
4. Mandatory Documents for Delivery Order Release to upload on ODeX.
**For OBLdelivery order please make sure to drop-off the duly endorsed BL with payment details and then upload your request on ODeX (with OBL receipt copy).
This is to update you that the Kuwait Cabinet has announced a full curfew in Kuwait from Sunday May 10 from 4.00 pm until May 30 as a precautionary measure to confront spread of COVID-19.
In compliance with the cabinet decision and in observance of the Holy Month of Ramadan, our counter will continue to be open to serve our customers with following working hours:
From 9:00 am To 1:30 pm
For Payments:
We request customers to pay Online to our below bank accounts.
OUR BANKERS
Citibank, N.A. Kuwait,
Ahmad Tower, Arabian Gulf street,Sharq, KUWAIT.
TeI: 00965 2259 016.
Please be informed effective 24th May 2020 send your payment confirmation request and receipt to our new email ID:
UAETTPAY@hlag.com
If your payment has been made to the Citi-Bank account, please send payment details in the below format to
UAETTPAY@hlag.com:
REF./UTR NO B/L NO. INVOICE NO. DATE OF TRANSFER AMOUNT INVOICE CUSTOMER NO. HAPAG’S ACCOUNT NO. B/L TYPE REMITTER's NAME
Hapag-Lloyd Finance Department will confirm payment receipt once payment is credited. Please keep in mind that it may take more than 24 hours after payment is received.
OBL Delivery Order- Please arrange to drop-off the fully endorsed OBL at HL counter dropbox with Hapag-Lloyd payment confirmation email by UAETTPAY between 8 am to 1 PM
SWB Delivery Order- Please arrange to upload your delivery order/NOC request on ODeX with SWB copy, authorization letter and Hapag-Lloyd payment receipt.
For Export OBL collection, please send Hapag-Lloyd payment receipt to
Norman.Santos@hlag.com. We will print and keep OBL ready for collection between 11 am to 1 PM
Please note ODEX reference number is mandatory without ODEX reference number we will not able to track your payment and it will further delay payment confirmation process.
ODEX will process your payment and send you payment receipt via email. Once you receive payment receipt you can contact following email address
OBL Delivery Order- Please arrange to drop-off the fully endorsed OBL at HL counter dropbox with payment receipt issued by ODEX
SWB Delivery Order- Please arrange to upload your delivery order/NOC request on ODeX portal with SWB copy, authorization letter and payment receipt issued by ODEX
Delivery order extension – Please share ODEX payment receipt with,
Shamja.Muhammed@hlag.com, Anwar.Mustafa@hlag.com and Anees.Fatima@hlag.com Extension will be send to you by email.
For Export OBL collection, please send ODEX payment receipt to
Norman.Santos@hlag.com. We will print and keep OBL ready for collection between 11 am to 1 PM
We request you to address emails only to specified email addresses; this will help us to handle your requests efficiently within agreed turn time.
To ensure simple, customer-friendly & time-saving process for our valued customers, following changes in Counter SOP are being implemented with minimal documentation.
We seek your support for compliance to these guidelines to help us serve you better.
Payments:
Documents including Import DOs and Export BLs will only be issued after confirmed bank payments into HL Account.
The State Bank of Pakistan has now simplified the procedure of online funds transfers.
Therefore, we advise you to contact your bank for immediate online fund transfers.
To avoid delays, customers must use online fund transfer option for obtaining BL / DO.
In case of Pay Order submission to bank, payment clearance will take at least two working days.
Therefore, BLs/DOs will not be released to customers until payment confirmation from bank.
It is mandatory that customers must mention the invoice number on the Bank deposit slip to tally with invoiced amount and after Bank realization receipt will be created for issuance of DO/BL.
Cheque payment will NOT be accepted.
Payment proof in the form of scanned bank receipt for all bank payments (online/ cash) along with copy of pay order/ transfer receipt is to be emailed to following email ID:
cscpak@hlag.com
Please find below the bank account details for Online Fund Transfer or Cash Payment.
Title of Account: Hapag-Lloyd Pakistan (Private) Ltd Bank Name: HBL Pakistan PKR account: 0786-79123300-01 IBAN No.: PK53 HABB 0007867912330001
Export BL:
Customers are requested to submit mandatory original documents to our counter drop box. Soft copies of remaining documents along with e-payment copies should be submitted via email at least 24 hours prior collection of OBL. Customers may collect OBL thereafter from counter drop box after presenting draft copy and necessary identification.
For OBL & SWB release, original document - Form E, Bank NOC & original Encashment certificate (if applicable) are required to be submitted at the counter.
In case of forwarder House BL soft copy can be submitted via email.
For miscellaneous cases – EPZ/Embassy/Personal effect/Console/Afghan/Re-export, customers must submit soft copies of CNIC/Visa/Passport/GD/Permission Letter/NOC as applicable.
Process for online BLs will remain same as in practice. All customers are encouraged to subscribe to EBL facility for OBL printing at customer premises by submitting an LOI by email for easy subscription..
For straight BLs, please opt for telex release /SWB in lieu of OBLs (except Forwarder named BL)
BL release will be subject to prior settlement of payment (inclusive of all charges) and submission of documentation via email to:
csexppak@hlag.com
For further queries ,contact +92-21-37133031 and +92-21-37133053
Note: Additional documents like Packing list, Commercial invoice are NO longer required.
Import DO:
Original Documents required to be submitted at counter drop box at least 24 hours prior vessel arrival or delivery from port, after which e-DOs will be sent to customer’s notified email addresses. Customers are requested to submit soft copy of remaining documents along with e-payment details by email. Documents to be emailed to:
csiimppak@hlag.com
DO release for OBL- original duly endorsed OBL or original Bank Guarantee (in case release against shipping guarantee), V.29 original form for import freight payment (if freight collect at destination) are required.
DO release for SWB- original V.29 (encashment certificate) , if applicable is required, whereas SWB copy is required by email.
For miscellaneous cases- personal effect Afghan cargo, embassy, ministry cargo, soft copies of CNIC, visa/passport/ticket Afghan permit, as applicable will be required by email.
EDO will be shared by email. No visit required at counter.
In case of BL printing at destination, customer must submit written request from consignee on letterhead, charges are applicable as per tariff.
For Manifest requests
All manifestation requests or correction requests with MBL soft copies must be submitted to manifest team by email to
Najamuddin.Shams@hlag.com &
Mahmood.Hashmi@hlag.com Customer visit to counter is NOT required. For queries please contact: +92-21-37133028, +92-21-37133008, +92-21-37133022
For Refunds
All import refund requests must be submitted via email to
PAKREFUND@hlag.com, hence no visit or hard copy submission is required.
Contact number for inquiries related to refund +92-21-37133045.
Refunds will be disbursed only after receiving confirmation email of refund release from PAKREFUND desk.
Note: Additional documents for example, commercial invoice, packing list, GD, CY undertaking & Letter of Indemnity from consignee and/or Clearing agent are no longer required.
In case of any query, feel free to get in touch with us. The management would like to request you all for your kind cooperation in these challenging times.
Your Business is important to us. To ensure business continuity during Eid Holidays, we have moved all of our delivery orders onto the ODEX online platform and our counter will be operational as usual from 11am to 1pm.
For SWB shipments, you can continue to upload delivery order requests on ODEX platform and our team will ensure timely release of delivery orders
For Original BL Delivery Orders, please use our counter drop box for OBL and we will release delivery order accordingly.
We would like you to consider that due to Central Bank closure, transactional payments which are mostly via online transfer, will all be processed/reflected only on the next working day during EID holidays.
During the Eid holidays for a limited time period Lulu-exchange will be operational to collect cash payments under AED 20,000 per transaction.
Hapag-Lloyd will only release Delivery Orders or NOC once customer fulfils below requirements.
Mandatory Documents for Delivery Order Release to upload on ODeX.
**For OBL delivery order please make sure to drop-off the duly endorsed BL with payment details and then upload your request on ODeX (with OBL receipt copy).
Note – We will not be accepting any payment at our counter office.
As the state of emergency declaration by Japanese government has been lifted, we will partly relax the work from home measure at each Hapag Lloyd office in Japan. To prevent the spread of infection and to ensure the safety of all the people concerned, some staff will continue to work from home for the time being. We will continue to respond your inquiry as fast as we can.
In addition, we would like to inform you of reopening dates of BL counter at each offices as follows.
We are continuously striving to ensure that we provide the best service to our customers.
Starting June 1 , 2020, all fresh/first delivery order requests in Qatar should be done through ODeX website.
Please request all new EDO requests via ODeX website.
Please register first and once registration is active, you can then request delivery order online.
Below are the details:
1. How to get Registered
a. Click here – https://qa.odex.co/ (Open this link in any browser other than internet explorer) and click on register now button.
b. Enter Company Details, Address and Users.
c. Once details are entered click Submit.
d. In case you are displayed with the message “Company already exists” or if you do not receive an email from https://www.hapag-lloyd.comnotification@odex.co with credentials, please send email to bejoy.unni@odex.co
e. Login credentials will be shared on email in some time.
2. Delivery Order Request
a. Click here – https://qa.odex.co/ (Open this link in any browser other than internet explorer)
b. Go to Delivery Order
c. Enter the BL Number
d. Attach the Seaway BL
e. Attach the LOI
f. Click on Submit button
3. Download Delivery Order
a. Click here – https://qa.odex.co/ (Open this link in any browser other than internet explorer)
b. Go to “View DO” option
c. Select the BL number and click view
d. On view screen click attachment to download Delivery Order
**Note delivery order will be uploaded only after payment confirmation.
4. Mandatory Documents for Delivery Order Release to upload on ODeX.
**For OBLdelivery order please make sure to drop-off the duly endorsed Original B/L with payment details and then upload your request on ODeX (with OBL receipt copy).
Please note above requirements are in addition to the normal set of rules applicable in Qatar for issuance of DO.
Effecte July 2, 2020, Hapag Lloyd Chile SpA, will issue the invoices for Demurrage & Detention in Chilean pesos, according to the exchange rate that the company has defined for the payment of services which are established in dollars.
In order to facilitate the payment of these concepts, regardless of the invoicing of these concepts in Chilean pesos, they may also be paid in dollars, according to the values informed in the corresponding invoice.
We would like to inform you that the Container Yard (CY) opening rule for Reefer Container will be changed partly at Kobe.
Current ruling:
All ports (Tokyo, Yokohama, Nagoya, Kobe): 3 days prior to CY Closing date, excluding Sat/Sun/Holidays
New ruling starting from vessel sailing in June, 2020 onwards: Kobe: Under ONE operation (Terminal: RC-4/5, Nitto Total Logistics)
3 days prior to CY Closing date, excluding Sun/Holidays
*ONE operating vessel; NYK FUSHIMI / SEASPAN EMINENCE/ NYK FUJI
Under Hapag-Lloyd operation (Terminal: RC-4/5, Mitsubishi Logistics))
3 days prior to CY Closing date, excluding Sat/Sun/Holidays (Unchanged)
*Hapag Lloyd operating vessel; MEMPHIS
Tokyo, Yokohama and Nagoya: 3 days prior to CY Closing date, excluding Sat/Sun/Holydays (Unchanged)
Effective Monday, June 8th, please be advised of the following booking changes and other pertinent information for Hazardous / DG bookings from countries in Area Arabian Gulf. These countries include UAE, Iraq, Kuwait, Bahrain, Qatar, Oman and Pakistan.
Once placing your hazardous booking online, your booking confirmation will be processed after the following documentation is received at
RMEHAZOOG@hlag.com: - Dangerous Goods Declaration, DGD - Material Safely Data Sheet, MSDS - UN Packaging Certificate
Your booking confirmation, or container release order, will be provided under a PENDING DG status while we process the approvals internally and/or with the vessel operators. Our goal is to return your PENDING booking confirmation within four working hours of receiving the above documentation.
Once the shipment has been approved, a new booking confirmation will be provided under an ACCEPTED DG status and hence the container(s) can be picked up empty and readied for gate in full. Our goal is to return your ACCEPTED booking confirmation within 24 running hours when booked on a Hapag-Lloyd operated vessel and within 48 running hours when booked on a partner operated vessel.
Please note that container(s) should not be picked up empty or gated in full until and unless there is an “Accepted” booking confirmation.
Final hazardous documentation, such as the final DGD, must be received a minimum of 1 working day prior to the SI (shipping instruction) cutoff of the booking. This will help to have the booking content updated prior to the SI being input and minimize documentation exceptions.
Hazardous bookings cannot be made within 4 working days prior to the vessel ETA at the port of loading.
Please take a moment to review the remarks on our hazardous booking confirmations:
- BOOKING ISSUED SUBJECT TO APPROVAL AND DO NOT PICK OR GATE IN THE CONTAINER UNLESS APPROVAL RECEIVED (CHECK DG STATUS FOR APPROVAL) AND IF CONTAINER PICKED WITHOUT DG APPROVAL AND DG REJECTED ,THE CONTAINER NEEDS TO BE RETURNED TO US ON SHIPPER’S COST (THIS STATEMENT IS VOID ONCE THE BOOKING CONFIRMATION READS AS ‘DG STATUS ACCEPTED’)
- PLEASE NOTE IT IS MANDATORY TO ENSURE COMPLIANCE TO THE LATEST VERSION OF IMDG CODE WITH REGARDS TO PLACARDING OF CONTAINER AND LABELLING OF PACKAGES WITH THE APPROPRIATE PLACARD AND LABEL.
- AS PER CHAPTER 5.3.1.1.1-2, THE PLACARD MUST SURVIVE THREE MONTHS AT LEAST IMMERSION OF SEA WATER. ANY COST ARISING DUE TO STICKER GETTING DETACHED WHEN IN TRANSIT WILL BE ON SHIPPER ACCOUNT PLEASE NOTE THAT SHIPPER IS RESPONSIBLE FOR COMPLYING WITH ALL LOCAL/FEDERAL LAWS AND HIGHWAY/RAIL/AXLE WEIGHT LIMITATIONS.
- HAZ CONTAINERS, RECOMMEND STUFFING PHOTOS BE READILY AVAILABLE, WHEN REQUESTED BY HAPAG LLOYD DG DESK TO AVOID SHUTOUTS OR REWORK IF INSISTED.
- HAZ CONTAINERS, PLEASE ENSURE THAT ALL PACKAGINGS USED FOR THE CARGO IS IN COMPLIANCE WITH THE LATEST VERSION OF IMDG CODE.
- PLEASE ENSURE THAT THE CARGO IS PROPERLY LASHED, BRACED AND CHOKED AS PER IMO/ILO/UNECE CODE OF PRACTICE FOR PACKING OF CARGO TRANSPORT UNITS (CTU CODE). IN CASE SAME FOUND UNSATISFACTORY AT TRANSHIPMENT OR REJECTED BY DG DESK, THE CONTAINER WILL NEED TO BE REWORKED AT YOUR COSTS .
- PLEASE ENSURE TO REFER OUR WEBSITE FOR DETAILED BOOKING CONFIRMATION REMARKS/INSTRUCTIONS WWW.HLAG.COM
We appreciate your business and with hazardous cargo, we take safety first. Please learn more about our Dangerous Goods experience here.
Hapag-Lloyd (Vietnam) Ltd is implementing an automatic banking program. The money will be automatically updated to the company's software system directly from the bank accounts without human intervention. Therefore, to ensure that the record to our system is prompt and accurate, we need your support and co-operation to submit your payment order details, complying to the below format in Line 1 and Line 2.
Beneficiary : HAPAG-LLOYD (VIETNAM)
Account number : 1009851-050
At Deutsche Bank TPHCM
Details of remittance are as follows:
Line 1: Bill Number. : …………………….. (e.g. HLCUXXXXXXXXXXXX) Or Invoice Number : …………………… : (e.g. 0000123456)
Line 2: Company’s name, transfer purpose. ……………………………….. (e.g. ABC Co. /container deposit payment/ freight payment, local charges payment, demurrage payment, detention payment, etc)
We seek your co-operation to follow the above guidelines on payment order as this will assist to expedite our accounting process on your payments to us quickly and will reduce the timing to check money receiving.
For assistance and further information, please contact us at email:
ASVNFINAR@hlag.com
Effective Monday, June 8th, please be advised of the following booking changes and other pertinent information for Hazardous / DG bookings from Jordan.
Once placing your hazardous booking online, your booking confirmation will be processed after the following documentation is received at
RMEHAZOOG@hlag.com:
Dangerous Goods Declaration, DGD
Material Safely Data Sheet, MSDS
UN Packaging Certificate
Your booking confirmation, or container release order, will be provided under a PENDING DG status while we process the approvals internally and/or with the vessel operators. Our goal is to return your PENDING booking confirmation within four working hours of receiving the above documentation.
Once the shipment has been approved, a new booking confirmation will be provided under an ACCEPTED DG status and hence the container(s) can be picked up empty and readied for gate in full. Our goal is to return your ACCEPTED booking confirmation within 24 running hours when booked on a Hapag-Lloyd operated vessel and within 48 running hours when booked on a partner operated vessel.
Please note that container(s) should not be picked up empty or gated in full until and unless there is an “Accepted” booking confirmation.
Final hazardous documentation, such as the final DGD, must be received a minimum of 1 working day prior to the SI (shipping instruction) cutoff of the booking. This will help to have the booking content updated prior to the SI being input and minimize documentation exceptions.
Hazardous bookings cannot be made within 4 working days prior to the vessel ETA at the port of loading.
Please take a moment to review the remarks on our hazardous booking confirmations:
- BOOKING ISSUED SUBJECT TO APPROVAL AND DO NOT PICK OR GATE IN THE CONTAINER UNLESS APPROVAL RECEIVED (CHECK DG STATUS FOR APPROVAL) AND IF CONTAINER PICKED WITHOUT DG APPROVAL AND DG REJECTED ,THE CONTAINER NEEDS TO BE RETURNED TO US ON SHIPPER’S COST (THIS STATEMENT IS VOID ONCE THE BOOKING CONFIRMATION READS AS ‘DG STATUS ACCEPTED’)
- PLEASE NOTE IT IS MANDATORY TO ENSURE COMPLIANCE TO THE LATEST VERSION OF IMDG CODE WITH REGARDS TO PLACARDING OF CONTAINER AND LABELLING OF PACKAGES WITH THE APPROPRIATE PLACARD AND LABEL.
- AS PER CHAPTER 5.3.1.1.1-2, THE PLACARD MUST SURVIVE THREE MONTHS AT LEAST IMMERSION OF SEA WATER. ANY COST ARISING DUE TO STICKER GETTING DETACHED WHEN IN TRANSIT WILL BE ON SHIPPER ACCOUNT PLEASE NOTE THAT SHIPPER IS RESPONSIBLE FOR COMPLYING WITH ALL LOCAL/FEDERAL LAWS AND HIGHWAY/RAIL/AXLE WEIGHT LIMITATIONS.
- HAZ CONTAINERS, RECOMMEND STUFFING PHOTOS BE READILY AVAILABLE, WHEN REQUESTED BY HAPAG LLOYD DG DESK TO AVOID SHUTOUTS OR REWORK IF INSISTED.
- HAZ CONTAINERS, PLEASE ENSURE THAT ALL PACKAGINGS USED FOR THE CARGO IS IN COMPLIANCE WITH THE LATEST VERSION OF IMDG CODE.
- PLEASE ENSURE THAT THE CARGO IS PROPERLY LASHED, BRACED AND CHOKED AS PER IMO/ILO/UNECE CODE OF PRACTICE FOR PACKING OF CARGO TRANSPORT UNITS (CTU CODE). IN CASE SAME FOUND UNSATISFACTORY AT TRANSHIPMENT OR REJECTED BY DG DESK, THE CONTAINER WILL NEED TO BE REWORKED AT YOUR COSTS .
- PLEASE ENSURE TO REFER OUR WEBSITE FOR DETAILED BOOKING CONFIRMATION REMARKS/INSTRUCTIONS
www.hapag-lloyd.com
We appreciate your business and with hazardous cargo, we take safety first. Please learn more about our Dangerous Goods experience here.
