Hapag-Lloyd Colombia - Issue and Release of Import Cargoes
Watching over the health of our employees, the representatives of our clients and the community in general, we establish the following procedures for the handling of documents and releases in our...
View ArticleHapag-Lloyd Colombia - Export Load Release Procedure
Watching over the health of our employees and the representatives of our clients, we established the following procedures for the handling of documents and emissions of export B/Ls. As of Monday, March...
View ArticleUSA: New York Port Terminals: Hazardous Declarations
Due to COVID-19, GCT (eff. immediately) and Maher (eff. April 6th) terminals, in New York / New Jersey are no longer accepting hazardous declarations directly from drivers. All final hazardous...
View ArticleIndia – COVID-19 potential import congestion
Due to the effect of 21 days lockdown imposed by the Government of India to fight the coronavirus outbreak, the slowdown in the clearance of imports has resulted in terminals & CFS’ becoming...
View ArticleOman – Update on Current Scenario
The situation in Oman remains the same as per the last update. Please note due to the restriction on movement imposed on the Wilayat of Mutrah, Hapag-Lloyd Agent office in Oman Mutrah and Delivery...
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Bahrain – Counter Process and Payment Options
As part of our efforts to support the Bahrain government initiative to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence we have introduced few...
View ArticleDubai Counter – New Counter Timing
As part of our efforts to support the UAE government initiative to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Since last two weeks we have...
View ArticleKuwait – Counter Opening Hours
Kuwait Government has extended the holiday for the Government and the Private sector companies until 23rd April due to the Covid-19 pandemic. However as a part of shipping industry we are serving...
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Iraq – Counter Update
The last few weeks we have changed our counter processes in Iraq and have kept you all informed via advisory. We are seeking your support to comply to these guidelines in order to assist us to serve...
View ArticleQatar– Update on Current Situation
Since the last two weeks we have changed our counter processes and have kept you all updated via customer advisories. Kindly note that effective April 1, 2020, Hapag-Lloyd Qatar is not accepting cash...
View ArticleUnited Arab Emirates - Payment Options – Citibank Transfer
Since last two week, our Delivery Order release process is entirely online. In continuation to the advisory dated 6th April on same subject, we would like to inform you the email ID’s where you need...
View ArticleKuwait – Update on Current Situation
The Kuwait Government has extended the holiday for the Government and the Private sector companies until 23rd April due to the Covid-19 pandemic. However as a part of shipping industry we are serving...
View ArticlePakistan Counter Update – Standard Operating Procedure
In order to ensure business continuity for our valued customers, the following changes are being implemented with immediate effect. We are seeking your support to comply to these guidelines in order...
View ArticleUSA – Booking Window
The current events associated to the coronavirus pandemic have been increasingly difficult to manage both for our customers and for Hapag-Lloyd. As a result, an increasing number of operational...
View ArticleSingapore – Booking Requirements: Quotation / Contract Number
We are continuously streamlining our booking process in order to further improve the service quality we offer to you as our valued customer. To serve you better with faster booking response time and to...
View ArticleSouth Africa – Overstay process during COVID-19 Lockdown
In view of the current COVID-19 outbreak, and the additional regulations imposed by the ports to combat congestion in the terminals, we wish to inform you of the following amendments to our import and...
View ArticlePhilippines – Import Reefer Restrictions Update
We would like to give you on update on the current situation in Philippines. Due to the easing of both terminal and overall inbound operations for reefer cargo bound to the Philippines, we are pleased...
View ArticleUnited Arab Emirates Counter – Online Payment
Due to the COVID-19 situation and to follow UAE Government guidelines, social distancing is mandatory. Recently, Noor Bank has been warned by the Local Authority for the customers queued at the ATM...
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United Arab Emirates - Delivery Order Request
In reference to our last advisory on Dubai payment option we would like to announce that going forward all delivery order requests are to be submitted via ODeX platform. Below are the details: 1. How...
View ArticleOman – Update on Current Scenario
The situation in Oman remains the same as per the last update. Please note due to the restriction on movement imposed on the Wilayat of Mutrah, Hapag-Lloyd Agent office in Oman Mutrah and Delivery...
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