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United Arab Emirates Counter – Announcement on Working Hours and Payment Options
As part of our efforts to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence, we are introducing a few changes in our counter processes...
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Iraq – Counter and Payment Announcement
As part of our efforts to control the COVID-19 situation and to follow Local Government restrictions due to health curfew at Basrah, we have alternative solutions to collect payment at Umm Qasr BGT...
View ArticleNorth Europe – COVID-19 Regional Update
We are writing to update you on our response to the COVID-19 outbreak impacting Hapag-Lloyd operations in North Europe. Despite the challenging circumstances, we can thankfully report that our...
View ArticleRepublic of Ireland – Office opening and document release
Due to the current situation in relation to COVID-19, we feel that it is our responsibility to protect our staff and you as our customers, in line with Government advice our office is now closed with...
View ArticleUK – Office opening and document release
Due to the current situation in relation to COVID-19, we feel that it is our responsibility to protect our staff and you as our customers, in line with Governmental requirements all UK offices are now...
View ArticlePakistan Counter – Announcement on Temporary Closure
As part of our efforts to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence, it has been decided that all offices of Hapag-Lloyd Pakistan will...
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Hapag-Lloyd Guatemala – COVID-19 Update
Due to the latest reports of COVID-19 cases in Guatemala and with the purpose of safeguarding the health of our personnel and our customers, we are implementing new procedures and office openings....
View ArticleHapag Lloyd Benelux – Local Information
Due to the current situation in relation to COVID-19, we feel that it is our responsibility to protect our staff and you as our customers. For this reason the majority of our staff is working from...
View ArticleIndia: Revised Guidelines for Container Detention Freetime
In view of the recent outbreak of COVID-19, the Government of India has implemented several measures to ensure the safety of the population, which includes a nationwide lockdown. We are closely...
View ArticleOnline Submission of Shipping Bills for Ports of Nhava Sheva and Mundra
In the wake of the coronavirus outbreak, we are passing along instructions received from Master Marine who announces a Digitech Platform, otherwise known as MMD3 portal, where CHA’s and Shippers can...
View ArticleManila – Import Reefer Restrictions
We would like to give you an update on the current situation in Manila. Due to lock-down that has been imposed in the Philippines as a result of the Covid 19 outbreak, this has led to operational...
View ArticleSuspension of OOG acceptance in Lagos, Nigeria
Due to suspension of Out of Gauge (OOG) / Breakbulk handling at Lagos ports in both Apapa and Tin Can, we will stop accepting / loading OOG shipments effective immediately. As for already en-route...
View ArticleHapag-Lloyd Ecuador - Office Updates
As per Executive Order that declares precautionary measures in light of the spread of COVID-19, our employees are not attending our offices during the established quarantine time. However, we have...
View ArticleOman – Update on Current Situation
Due to the restriction on movement imposed on the Wilayat of Mutrah, Hapag-Lloyd Agent office in Oman Mutrah and Delivery Order office in Jibroo will remain closed until further notice. All our staff...
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Bahrain – Suspension of Cash and Check payments
As part of our efforts to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence, we are introducing a few changes in our counter processes...
View ArticleUSA – Imports to USA Ports of Discharge: Structure for submission of...
To ensure high quality and smooth transmission of security data to US Customs, we deem it necessary to remind you of the following requirement. For US Customs to accept the consignee and notify data,...
View ArticleHapag-Lloyd Finland - Documentation Requirements
Hapag-Lloyd Finland will enhance documentation procedures to ensure that all necessary requirements are fulfilled. In order to cope with customs regulations in transshipment ports and to avoid possible...
View ArticleHapag-Lloyd Buenos Aires - Counter Service Update
As per previously shared news March 26, 2020, our Hapag-Lloyd team in Buenos Aires is working remotely in order to avoid infections and guarantee the safety of all people involved. In order to not...
View ArticleUAE Counter – Payment Options
Since last week, our Delivery Order release process is entirely online. We are now introducing further improvements to our counter processes effective April 5, 2020 to speed up this process! At the...
View ArticleSingapore - Office Update
Please note that in line with the direction given by the Singapore Government in relation to the Covid-19 restrictions. Our Singapore office will be closed to all staff members and customers with...
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