Kuwait – Update on Current Situation
This is to update you that Kuwait Government has extended official holidays up to May 28th and work to resume on Sunday, May 31st. The partial curfew is also extended from 4.00 pm until 8.00 am the...
View ArticleClik here to view.
India: Contact Information for Imports
It is our constant endeavor to provide you with a high quality of service and to answer your queries as fast as possible. In order to action timely responses, we would like to re-iterate the contact...
View ArticleSenegal - New contact information
Senegal, Africa remains one of Hapag-Lloyd’s most important markets and it is our constant endeavor to provide you with high quality of service. To further improve communication with local Hapag-Lloyd...
View ArticleIraq – Announcement on Counters
Further to our last advisory on Iraq Counter Update, please note that our Basrah counter is now open on working days, Sunday through Thursday. We have discontinued collecting payments at BGT terminal...
View ArticleUnited Arab Emirates Counter – Payment option - Now pay at Lulu Exchange
We heard your feedback and we are glad to announce that you can now also pay in any Lulu exchange counter across UAE up to AED 20000 cash. Please follow the below instructions to make your payment: A....
View ArticleClik here to view.
Saudi Arabia – Booking Process
In line with the “Vision 2030” project embarked on by the Authorities in the Kingdom of Saudi Arabia and as part of our commitment to provide quality service to our valued customers, we are making...
View ArticleOman – Update on Current Scenario
The Supreme Committee decided yesterday to continue the Muscat Governorate lockdown till 10 pm of Friday, May 29, 2020 due to the persistent proliferation of coronavirus in some areas, and to protect...
View ArticleClik here to view.
United Arab Emirates – Delivery Order Request on ODeXn
To serve you quicker and better in the last 2 months, we have been introducing payment channels and a delivery order request platform to promote digitization. We would like to announce that effective...
View ArticleKuwait – Update on Current Situation
This is to update you that the Kuwait Cabinet has announced a full curfew in Kuwait from Sunday May 10 from 4.00 pm until May 30 as a precautionary measure to confront spread of COVID-19. In compliance...
View ArticleUAE - Payment Options Update – Citibank & ODeX Transfer
1. Payment Via Citibank Online transfer Please be informed effective 24th May 2020 send your payment confirmation request and receipt to our new email ID: UAETTPAY@hlag.com If your payment has been...
View ArticlePakistan Counter Update –Simplification of Standard Operating Procedure (SOP)
To ensure simple, customer-friendly & time-saving process for our valued customers, following changes in Counter SOP are being implemented with minimal documentation. We seek your support for...
View ArticleClik here to view.
Dubai Counter – Eid-al-Fitr Holidays Counter Timing
Your Business is important to us. To ensure business continuity during Eid Holidays, we have moved all of our delivery orders onto the ODEX online platform and our counter will be operational as usual...
View ArticleOsaka, Nagoya and Tokyo Office - New measures for BL counter
As the state of emergency declaration by Japanese government has been lifted, we will partly relax the work from home measure at each Hapag Lloyd office in Japan. To prevent the spread of infection...
View ArticleClik here to view.
Qatar – Delivery Order Request on ODeX
We are continuously striving to ensure that we provide the best service to our customers. Starting June 1 , 2020, all fresh/first delivery order requests in Qatar should be done through ODeX website....
View ArticleChile - Demurrage & Detention
Effecte July 2, 2020, Hapag Lloyd Chile SpA, will issue the invoices for Demurrage & Detention in Chilean pesos, according to the exchange rate that the company has defined for the payment of...
View ArticleChange of Container Yard opening rule for Reefer Container at Kobe
We would like to inform you that the Container Yard (CY) opening rule for Reefer Container will be changed partly at Kobe. Current ruling: All ports (Tokyo, Yokohama, Nagoya, Kobe): 3 days prior to CY...
View ArticleArea Arabian Gulf – Changes to Hazardous / Dangerous Goods Booking Confirmations
Effective Monday, June 8th, please be advised of the following booking changes and other pertinent information for Hazardous / DG bookings from countries in Area Arabian Gulf. These countries include...
View ArticleQatar – Updated Bank Details
We would like to inform you of a few important changes in our Bank Details which will be effective from June 14, 2020. Kindly settle your invoices for Hapag-Lloyd Bills of Lading (B/L’s) & Delivery...
View ArticleVietnam - Payment Order
Hapag-Lloyd (Vietnam) Ltd is implementing an automatic banking program. The money will be automatically updated to the company's software system directly from the bank accounts without human...
View ArticleJordan - Changes to Hazardous / Dangerous Goods Booking Confirmations
Effective Monday, June 8th, please be advised of the following booking changes and other pertinent information for Hazardous / DG bookings from Jordan. Once placing your hazardous booking online, your...
View Article
