Democratic Republic of Congo - Restriction of Merchant Haulage
Effective March 1, 2020, we will cease acceptance of shipments on merchant haulage basis destined to final destination in the Democratic Republic of the Congo (D.R.C) via Dar es Salaam, Tanzania. We...
View ArticleUSA and Canada Exports: Mandatory Submission of 4-Digits Harmonized Code
To ensure high quality, faster Bill of Lading release and due to the increasing customs requirements of different countries throughout the world, we will implement a requirement for a minimum of 4...
View ArticleIndia – Delay of Sea Cargo Manifest Regulations
Further to our earlier CustomerNews on new India Sea Cargo Manifest and Transhipment Regulations (SCMT), please note Notification No. 14/2020-Custom (N.T.), issued by Ministry of Finance, Government of...
View ArticleCanada – Payment by Cheque
In order to better serve you now, in the future or in any emergency situation, such as the one we are currently experiencing, Hapag-Lloyd (Canada) Inc. will no longer accept cheques as a means of...
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Qatar – New Counter Process for Import Delivery Orders
As part of our efforts to support the Qatar government initiative to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence we are introducing few...
View ArticleCanada – Booking Request Information
To serve you better with faster booking response time and to maintain high levels of invoice accuracy, please provide us with the following information when placing a booking request, including...
View ArticleCanada – Payment by Cheque - Update
Further to our letter of March 16th we must unfortunately advance the date from which we will no longer accept cheques as a means of payment, now starting March 25, 2020. Customers who are issuing...
View ArticleCanada – Counter Services - Update
As per our previous letter, as of Monday, March 23, we will stop all counter services (receipt and Pickup of documentation) as follows: Export: Original Bills – No local pick up will be permitted. All...
View ArticleUSA – Booking Request Information
To serve you better with faster booking response time and to maintain high levels of invoice accuracy, we request that you provide the following information when placing a booking request, including...
View ArticlePoland - Counter Service
In compliance with COVID-19 restrictions we will limit the visits to our offices in Poland. Please note, visiting our office for Original B/L pick up/drop off is only possible by appointment and only...
View ArticleJapan - Temporary measures for dealing with COVID-19
Please be informed that HL Japan will start working from home with immediate effect as a temporary measure to avoid infections and ensure the safety of all the people concerned. We will endeavor to...
View ArticleSaudi Arabia – New Counter Process
In the current situation on COVID-19, we are committed to deliver your cargo and avoid any inconvenience to you and your customers. Thus in order to comply with the Saudi Government regulations and in...
View ArticleMiddle East – Coronavirus Regional Update
We are writing to update you on our response to the COVID-19 outbreak. As more and more governments are taking measures to protect their people, we have been quickly increasing our measures to protect...
View ArticleGermany - Counter opening and document release
Due to the current situation in relation to COVID-19, we feel that it is our responsibility to protect our staff and you as our customers. In order to continue to offer you an adequate service, we have...
View ArticleHapag-Lloyd Buenos Aires - Counter Service
Please be informed that Hapag-Lloyd Buenos Aires will start working remotely where possible with immediate effect as a temporary measure to avoid infections and ensure the safety of all the people...
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Hapag-Lloyd Peru COVID-19 Update
As per Executive Order 044-2020-PCM that declares precautionary measures in light of the spread of COVID-19, our employees are not attending our offices during the established quarantine time....
View ArticleHapag-Lloyd South African offices remain open during lockdown
Due to the current COVID-19 situation, we feel that it is our responsibility to protect our staff and you as our customers. Hapag-Lloyd Africa (Pty) Ltd wishes to inform you that our offices will...
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Hapag-Lloyd Costa Rica – COVID-19 Update
Due to the latest reports of COVID-19 cases in Costa Rica and with the purpose of safeguarding the health of our personnel and our customers, we are implementing new procedures and office openings....
View ArticleHapag-Lloyd Australia - Courier and Postage Information
Due to the current COVID-19 situation, we feel that it is our responsibility to protect our staff and you as our customers. We will be adhering to Government regulations to have staff working remotely...
View ArticleHapag-Lloyd Bogota - Office Updates
As per Executive Order that declares precautionary measures in light of the spread of COVID-19, our employees are not attending our offices during the established quarantine time. However, we have...
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