To provide you with a more efficient and transparent service, we have updated the process for verifying invoice content and handling disputes in Japan.
Effective immediately, if you notice a discrepancy in the amount stated on your invoice, please use one of the following options to submit your verification request:
Use the link provided directly on your invoice
Or access our Dispute Form on the Hapag-Lloyd website:
(Please note: user registration is required to use the form)
This updated process will help us handle your requests more quickly and accurately. We appreciate your cooperation as we continue to enhance our service experience.
Should you have any questions, your local Customer Service team will be happy to support you.