If you are shipping from/to Mainland China and Hong Kong, please note that we launched a new standardized “Customer Dispute Request” process, which will improve response times to your invoice disputes.
If you deem that charges need to be disputed, please visit the Hapag-Lloyd website at www.hapag-lloyd.cn, search “Offices & Local Information” for East Asia-China, access the Dispute Form from the “Local Notification & Documents” tab and submit your details there.
Kindly keep in mind that this procedure will be the only channel to apply for invoice disputes effective from April 1, 2023.
If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation. As an alternative, please send a mail to
China@service.hlag.com /
Hongkong@service.hlag.com for more detailed information.
Log-in HPL webpage-Select “Service&Information” - “East Asia” - “China” - “Local Notification & Documents 本地通知及文件”-click“ Dispute Form